Why call center guys get paid so much

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Why call center guys get paid so much

Postby pooja_4lamba » Thu Oct 19, 2006 1:40 pm

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PEOPLE WONDER WHY THE CALL CENTRE GUYS ARE PAID SO MUCH......FOR JUST BEING ON THE PHONE.
TAKE A LOOK:



1) Tech Support: "I need you to right-click on the Open Desktop."
Customer: "Ok."


Tech Support: "Did you get a pop-up menu?"


Customer: "No."


Tech Support: "Ok. Right click again. Do you see a pop-up menu?"


Customer: "No."


Tech Support:: "Ok, sir. Can you tell me what you have done up until this point?"


Customer: "Sure, you told me to write 'click' and I wrote 'click'."



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2) Customer: "I received the software update you sent, but I am still getting the same error message."


Tech Support:: "Did you install the update?"


Customer: "No. Oh, am I supposed to install it to get it to work?"


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3).Customer:: "I'm having trouble installing Microsoft Word."


Tech Support:: "Tell me what you've done."


Customer: "I typed 'A:SETUP'."


Tech Support:: "Ma'am, remove the disk and tell me what it says."


Customer:: "It says '[PC manufacturer] Restore and Recovery disk'."


Tech Support:: "Insert the MS Word setup disk."


Customer:: "What?"


Tech Support: "Did you buy MS word?"


Customer: "No..."


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4).Customer:: "Do I need a computer to use your software?"


Tech Support:: ?!%#$


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5).Tech Support:: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"


Customer: "Wow. How can you see my screen from there?"


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6) Tech Support:: "What type of computer do you have?"


Customer:: "A white one."


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7). Tech Support:: "Type 'A:' at the prompt."


Customer:: "How do you spell that?"


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8). Tech Support: "What's on your screen right now?"


Customer: "A stuffed animal that my boyfriend got me at the grocery store."





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9). Tech Support:: "What operating system are you running?"


Customer: "Pentium."


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10). Customer: "My computer's telling me I performed an illegal abortion."


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11).Customer: "I have Microsoft Exploder."


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12).Customer: "How do I print my voicemail?"


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13). Customer: "You've got to fix my computer. I urgently need to print


document, but the computer won't boot properly."


Tech Support: "What does it say?"


Customer: "Something about an error and non-system disk."


Tech Support: "Look at your machine. Is there a floppy inside?"


Customer: "No, but there's a sticker saying there's an Intel inside."


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14). Tech Support: "Just call us back if there's a problem. We're open 24


hours."


Customer: "Is that Eastern time?"


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15). Tech Support:: "What does the screen say now?"


Customer: "It says, 'Hit ENTER when ready'."


Tech Support:: "Well?"


Customer: "How do I know when it's ready?"


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16). A plain computer illiterate guy rings tech support to report that his


Computer is faulty.


Tech: What's the problem?


User: There is smoke coming out of the power supply.


Tech: You'll need a new power supply.


User: No, I don't! I just need to change the startup files.


Tech: Sir, the power supply is faulty. You'll need to replace it.


User: No way! Someone told me that I just needed to change the startup and


it will fix the problem! All I need is for you to tell me the command.


10 minutes later, the User is still adamant that he is right. The tech is


frustrated and fed up.


Tech: Sorry, Sir. We don't normally tell our customers this, but there is


an undocumented DOS command that will fix the problem.


User: I knew it!


Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. Let


me know how it goes.


10 minutes later.


User: It didn't work. The power supply is still smoking.


Tech: Well, what version of DOS are you using?


User: MS-DOS 6.22.


Tech: That's your problem there. That version of DOS didn't come with


NOSMOKE. Contact Microsoft and ask them for a patch that will give you the


file. Let me know how it goes.


1 hour later.


User: I need a new power supply.


Tech: How did you come to that conclusion?


User: Well, I rang Microsoft and told him about what you said, and he


started asking questions about the make of power supply.


Tech: Then what did he say?


User: He told me that my power supply isn't compatible with NOSMOKE.


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17) customer care officer:I need a product identification no: right now and


may I help u in finding it out?


Cust: sure


CCO: could u left click on start and do u find 'My Computer'?


Cust: I did left click but how the hell do I find your computer?
pooja_4lamba
 
Posts: 14
Joined: Thu Oct 19, 2006 6:04 am

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